Refund policy

Last updated 18 October 2026

Kisses and perks are delivered to your account the moment your payment is confirmed, so purchases are final, with these exceptions.

When we refund

• Something went wrong: you paid but what you bought never arrived, or you were charged twice for the same purchase. We'll put it right or refund you in full.
• Unspent kisses within 14 days: if you ask within 14 days of buying a package and haven't spent the kisses it gave you, we'll refund it.

How to ask

Open a ticket at the Support desk in the game (Account → Support), or email support@secretinthe.club. Tell us the purchase number from Account → Purchases, or the email address on your account. Refunds go back to the card you paid with, through Stripe, and usually show up within 5 to 10 business days.

What happens to what you bought

• A refund takes back what the package gave you: its kisses, and the days of any perks. A partial refund takes back a matching share.
• Kisses you'd already spent are owed, and come out of the kisses you get later.

Disputes with your bank

Please talk to us first. If you dispute a payment with your bank, what it bought is taken back and buying with money is paused on your account while the dispute is open. If the bank decides the payment stands, everything is given back.

See also our terms and pricing.